Hi,
I did get a BSOD on my brand new laptop, whys that? Can someone please help me thanks in advance.
Setup
Lenovo Thinkpad T470s
Samsung EVO 960 256GB NVMe drive
20GB DDR4 2133MHz
Windows 10 Pro
When did it happen? Can it bee reproduced?
I did run Intel Burn test when the BSOD did happen on the setting "high" and "20" runs but afterwards I have been running Intel Burn test again because I did try to reproduce the issue but I could not do that.
I did run it for "30" runs at "standard", "high" and "very high" but no BSOD that's why I think it's not related to the intel burn test.
Anything connected to the computer?
Yes, my Logitech bluetooth mouse - but it was also connected later on when I did try to reproduce the issue but I could not reproduce it.
And the charger was connected.
Any new configuration?
The only thing that I don't have from "stock" is that I did install the drivers for my external 24" Samsung display but as I did it right from box I don't know if the issue is because of those drivers.
Any more useful information?
I have updated all drivers from Lenovos webbpage and Windows 10 is also up to date.
I have also been running memtest86 for 8h but it did not find any issues with the RAM.
I'm not so good to read the dumpfiles but what I can tell is that it's come kind of driver that did the BSOD right?
I did find this:
I'll install a new NVMe disk tomorrow but I don't want to do that until I know if this is a hardware or software issue.
I have tried to analyzed the dump file but my skills regarding that is limited so my question for you guys is - can you see what driver(?) that are causing the issue?
Here is a link to the complete Memory.dmp file, I have rared it so it's only 100MB.
dump_file
Here's a little from the dump file:
I did get a BSOD on my brand new laptop, whys that? Can someone please help me thanks in advance.
Setup
Lenovo Thinkpad T470s
Samsung EVO 960 256GB NVMe drive
20GB DDR4 2133MHz
Windows 10 Pro
When did it happen? Can it bee reproduced?
I did run Intel Burn test when the BSOD did happen on the setting "high" and "20" runs but afterwards I have been running Intel Burn test again because I did try to reproduce the issue but I could not do that.
I did run it for "30" runs at "standard", "high" and "very high" but no BSOD that's why I think it's not related to the intel burn test.
Anything connected to the computer?
Yes, my Logitech bluetooth mouse - but it was also connected later on when I did try to reproduce the issue but I could not reproduce it.
And the charger was connected.
Any new configuration?
The only thing that I don't have from "stock" is that I did install the drivers for my external 24" Samsung display but as I did it right from box I don't know if the issue is because of those drivers.
Any more useful information?
I have updated all drivers from Lenovos webbpage and Windows 10 is also up to date.
I have also been running memtest86 for 8h but it did not find any issues with the RAM.
I'm not so good to read the dumpfiles but what I can tell is that it's come kind of driver that did the BSOD right?
I did find this:
Spoiler
I'll install a new NVMe disk tomorrow but I don't want to do that until I know if this is a hardware or software issue.
I have tried to analyzed the dump file but my skills regarding that is limited so my question for you guys is - can you see what driver(?) that are causing the issue?
Here is a link to the complete Memory.dmp file, I have rared it so it's only 100MB.
dump_file
Here's a little from the dump file:
Spoiler: Here's a little from the dump file:
